Frequently asked questions
Are Petmond products safe for my pet?
Yes! 💛 At Petmond, your pet’s safety and well-being always come first. We carefully select products made from pet-friendly, non-toxic materials designed to provide comfort, quality, and durability for your best friend.
How long does delivery take?
Once your payment is confirmed, your order is carefully prepared and shipped 🚚✨
The average delivery time is 5 to 10 business days, depending on your location. You will receive a tracking code to follow every step until it arrives at your home.
What if my pet doesn’t adapt to the product?
We understand — every pet is unique 🐶🐱
That’s why you can request an exchange or return within 30 days after receiving your order (according to our policy). Our support team is ready to help you quickly and easily.
How do I choose the correct size?
To ensure the perfect fit, each product includes a detailed size chart 📏
We recommend measuring your pet and comparing it with the information on the product page. If you’re unsure, the Petmond team will gladly help you choose the best option.
Is it safe to shop at Petmond?
Absolutely! 🔒 Petmond uses secure payment systems, and your personal data is fully protected. Our commitment is to provide a safe, smooth, and trustworthy shopping experience — so you can buy with confidence and your pet can enjoy the best.